Privacy Policy

At Swistore, we prioritize your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products. By using our site, you agree to the terms outlined in this policy.

WHAT PERSONAL DATA DO WE COLLECT?

When you visit our website or make a purchase, we collect various types of information to enhance your shopping experience. This may include:

  1. Contact Information: Name, email address, phone number, and shipping/billing address.
  2. Payment Information: Credit card details and other payment-related information.
  3. Account Information: Username, password, purchase history, and preferences.
  4. Technical Data: IP address, browser type, operating system, and browsing behavior.
  5. Marketing Data: Your preferences in receiving marketing communications from us and your communication preferences.

HOW WE USE YOUR DATA

We use the information we collect for various purposes, including:

  1. Processing Orders: To fulfill your purchases, process payments, and deliver products to you. This includes managing your orders, sending order confirmations, and updating you on the delivery status. We also use this information to handle returns, exchanges, and refunds efficiently.

  2. Communication: To communicate with you about your orders, provide customer support, and send promotional emails or newsletters if you’ve opted in. We may contact you via email, phone, or SMS for order-related inquiries, and to inform you about new products, special offers, or updates related to our services.
    With your consent, we may use your data to send you marketing communications about our products, services, and special offers. You have the right to withdraw your consent at any time by contacting us or adjusting your account settings.

  3. Improving Services: To analyze website usage, troubleshoot technical issues, and enhance the user experience. We monitor and analyze usage patterns to understand customer preferences, optimize website performance, and develop new features and services that improve your shopping experience.

  4. Legal Compliance: To comply with legal obligations, such as tax requirements or responding to lawful requests from authorities. We process your data to meet regulatory requirements, maintain accurate records, and ensure our compliance with applicable laws and regulations.

  5. Personalization: To provide a tailored website experience and personalized advertisements. We use your browsing and purchase history to recommend products that might interest you, and we may show you targeted advertisements on our website and through third-party platforms.

HOW WE PROTECT YOUR DATA

We take security seriously and implement a range of measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure socket layer (SSL) technology and stored with an AES-256 encryption, regular security audits, and employee training on data protection best practices.

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

To help protect your data, we recommend:

  • Using strong, unique passwords for your accounts.
  • Keeping your login details confidential.
  • Logging out of your account when using a shared device.
  • Avoiding the use of unsecured networks when accessing our website.

YOUR RIGHTS

You have the right to:

  • Correction: Request correction of any inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Restriction: Request restriction of processing your data under certain circumstances.
  • Objection: Object to the processing of your personal data for direct marketing purposes.

To exercise these rights, please contact us using the details provided below.

LEGAL BASIS FOR USING DATA

We process your data based on one or more of the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: When the processing is necessary for the performance of a contract with you.
  • Legal Obligation: When we are legally required to process your data.
  • Legitimate Interests: When the processing is necessary for our legitimate interests, provided that these interests are not overridden by your rights and interests.

COOKIE POLICY

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site and enable us to personalize content and advertisements. By continuing to use our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

Visit our Cookie Policy to learn more about how we collect and use your personal information when you visit and use Swistore.com.

CONTACT INFORMATION

If you have any questions or concerns about our privacy practices or wish to exercise your data protection rights, please contact us at:

  • Email: contact@Swistore.com
  • Address: Swistore, No. 15 Alley 68 Cau Giay Street, Quan Hoa Ward, Cau Giay District, Hanoi City 100000, Viet Nam.

THIRD PARTY SITES AND MICROSITES

Our website may contain links to third-party websites and microsites. Please note that we are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

UPDATES

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Conclusion

We value your trust and are committed to ensuring the security and confidentiality of your personal data. Thank you for choosing Swistore. If you have any questions or need further assistance, please do not hesitate to contact us.