Tax and Shipping Policy

Welcome to Swistore! We are dedicated to providing you with the best service and ensuring that your shopping experience is smooth and transparent. Below, you will find our detailed Tax and Shipping Policy.

Tax Policy

  • Sales Tax: Customers ordering will not be charged any additional taxes at checkout.

    Shipping Policy

    1. Shipping Destinations:

      • Swistore are pleased to offer shipping services to customers in United States and Vietnam. Unfortunately, we do not deliver to military zones or restricted areas.
    2. Shipping Methods:

      • We strive to provide reliable and efficient standard shipping method to ensure timely delivery and reasonalble prices of your orders.
    3. Shipping Carriers:

      • We partner with major carriers such as DHL, FedEx, and UPS to handle our shipping logistics.
      • During peak seasons and high-demand periods, additional carriers may be utilized to expedite deliveries and maintain efficient service levels.
    4. Shipping Fee:

      • We charge a flat shipping rate of $6.95 per order regardless of size or weight. This fee covers packaging, handling, and delivery costs.
    5. Payment Method:

      • For your convenience and security, we accept payments exclusively through PayPal. This widely recognized payment gateway ensures your transactions are safe and efficient.
    6. Delivery Time: The total delivery time combines processing and transit times to provide you with an estimated arrival date for your order.

      • Processing Time:
        • Vietnam: Orders are processed within 1-3 business days after payment confirmation.
        • United States: Orders are processed within 2-5 business days after payment confirmation.
      • Transit Time:
        • Vietnam: Estimated transit time is 3-5 business days from the dispatch date.
        • United States: Estimated transit time is 5-7 business days from the dispatch date.
    7. Order Tracking:

      • You can easily track your order status by entering your email address and order number on our dedicated Order Tracking Page. Detailed tracking information will be provided to keep you informed of your shipment's progress.
    8. Shipping Address:

      • To ensure prompt delivery, please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information provided by customers.

    Returns and Exchanges

    For information on returns and exchanges, please refer to our Returns and Exchanges Policy page. We strive to make your shopping experience with Swistore as seamless as possible, including managing returns and exchanges efficiently.

    Contact Information

    Should you have any questions or need assistance regarding our Shipping Policy or any other inquiries, please do not hesitate to contact us:

    • Business address: No. 15 Alley 68 Cau Giay Street, Quan Hoa Ward, Cau Giay District, Hanoi City 100000, Viet Nam.
    • Business email: contact@swistore.com
    • Business phone: +84904312583

      Thank you for choosing Swisneakers for your footwear needs. We are dedicated to providing exceptional service and ensuring your satisfaction with every purchase.

      Policy Updates: This Shipping Policy is periodically reviewed and updated to reflect any changes in our shipping practices or regulations. Please revisit this page regularly to stay informed of any modifications.

      Effective Date: June 28th, 2024